Knowledge bases (Virtual Advisor)

Additional module – Knowledge Base (Virtual Advisor)

The module allows a student to stay in contact with an advisor to maintain the support anytime.

The possibility of contacting an advisor independently from time and place
Efficient on-line help
Comfort of the usage
Giving support for clients independently of the availability of the advisors, with the Virtual Advisor functionality
The possibility of carrying out multiple consultations at the same time
Automatic selection of the most competent advisor with a possibility of manual redirecting to another advisor during the consultation
Support for an advisor in their consultancy with the system that generates answers
Expand the answers base with your own content
Complete analysis of the performed sessions (the possibility of saving the chat history in a database)